Jomwin33 Privacy Policy — Protecting Our Users' Data
At jomwin33, user privacy is a priority we take seriously. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform.
Information We Collect
To enable jomwin33 to provide a secure, seamless and relevant service for Malaysian users, we collect several categories of information as follows.
Your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account on the jomwin33 platform.
IP address, device type, operating system, browser type, screen resolution, and other technical information collected automatically when you access the platform. This data helps us optimise your mobile experience.
Transaction details in Malaysian Ringgit, including the payment method used (FPX, Touch 'n Go, bank transfer), deposit and withdrawal amounts, and transaction records. Full bank account numbers are not stored on our servers.
Session and persistent cookies are used to identify logged-in users, save language preferences, and enhance platform performance. You can manage cookie settings through your browser, though some features may be affected.
Game history, betting activity, pages visited, session duration and usage patterns. This data is used to improve our products, personalise content, and detect unusual activity for account security purposes.
Identity card or other identification documents requested during the KYC verification process to meet compliance requirements. These documents are stored securely and accessible only to authorised personnel.
Why We Need Your Information
Information collected by jomwin33 is used solely for legitimate purposes necessary to operate the platform. We do not use user data for any purpose beyond the scope stated in this policy.
- Verifying user identity and processing account registration
- Processing deposits and withdrawals in Malaysian Ringgit (RM)
- Providing responsive customer support in Bahasa Malaysia
- Detecting and preventing fraud, money laundering and other illegal activities
- Optimising the user experience based on usage patterns
- Sending important notifications related to your account and transactions
- Meeting applicable legal and regulatory compliance requirements in Malaysia
- Analysing platform performance for continuous improvement
Data Storage & Security
Jomwin33 uses industry-standard encryption technology to protect all personal user data during transmission and storage. All communication between user devices and our servers is secured using recognised security protocols, ensuring sensitive information is never exposed to unauthorised parties.
User data is stored on secure servers with strict access controls. Only authorised staff with a legitimate business need may access user data, and every access is logged for internal security audit purposes.
Financial information such as bank account numbers and payment card details is not stored directly on jomwin33 servers. All payment processing is handled through registered payment channels that comply with established security standards. Data retention periods are determined by operational needs and legal compliance obligations, and data that is no longer required will be securely deleted.
- Data encryption in transit and at rest
- Role-based access control
- Continuous account activity monitoring
- Periodic internal security audits
- Two-step verification available for user accounts
- Data retention policy compliant with Malaysian laws
Sharing Information with Third Parties
Jomwin33 does not sell, rent or disclose users' personal information to third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which information sharing may occur, as outlined below.
Transaction information is shared with authorised payment providers (such as banks and e-wallet operators) solely for the purpose of processing deposits and withdrawals in MYR.
Data may be disclosed to law enforcement agencies or regulatory bodies when required by Malaysian law or a valid court order.
Third-party companies that support platform operations (such as cloud and analytics services) are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
Your Rights as a User
As a jomwin33 user, you have certain rights regarding your personal data. We are committed to respecting and upholding these rights in accordance with applicable data protection laws in Malaysia.
You have the right to request a copy of the personal data we hold about you. Access requests can be submitted to our support team and will be processed within a reasonable timeframe.
If you find that personal information jomwin33 holds about you is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
You may request deletion of your personal data, subject to record-keeping obligations required by law. Requests will be assessed and processed in accordance with applicable policies and the platform's operational requirements.
Privacy Policy Changes
Jomwin33 reserves the right to update this Privacy Policy from time to time in line with changes to applicable laws, technology, or our operational practices. Users will be notified of any material changes via platform notifications or their registered email address.
The current version of this policy takes effect in 2026. Continued use of the jomwin33 platform following any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
This policy applies solely to the jomwin33 platform and does not cover third-party websites or services that may be linked from our platform. Your privacy on third-party sites is governed by their respective privacy policies.
How to Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to the jomwin33 support team through the channels below.
Our team is available 24 hours a day, 7 days a week. Privacy-related requests are typically processed within 3 to 5 business days, depending on the complexity of the request.